Data Privacy Policy

Last Updated: September 2024 | Issued By: Ross Buck, Data Protection Officer | Version: 003 Sept 2024

Anglian Demolition & Asbestos Limited & Anglian Waste Recycling Limited (hereinafter “Anglian”, “We” or “Us”) welcomes you to our internet pages and we thank you for your interest in our company and our products and services.

We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use, and share your personal data. It also explains your rights in relation to your personal data and how to contact us or supervisory authorities in the event you have a complaint.

When we use your personal data, we are regulated under the Data Protection laws and we are responsible as a ‘controller’ of that personal data for the purposes of GDPR compliance requirements. Our use of your personal data is subject to your instructions, relevant UK legislation, and our professional duty of confidentiality.

Key terms:

We, us, our:

Anglian Demolition & Asbestos Limited, Anglian Waste Recycling Limited

Our data protection officer:

Contact: Ross Buck

Email: ross.buck@angliandemo.co.uk

Main Number: 01953 608050

Personal data

Information of a personal nature relating to an identified or identifiable individual

Special category personal data

Personal data revealing racial or ethnic origin, political opinions, religious beliefs, philosophical beliefs, or trade union membership

Genetic and biometric data

Data concerning health, sex, or sexual orientation

Personal data we collect about you

Personal data consists of all information related to an identified or identifiable natural person, this includes, e.g., names, addresses, phone numbers, email addresses, contractual master data, contract accounting, and payment data, which is an expression of a person’s identity. We collect, process, and use personal data (including IP addresses) only when there is either a statutory legal basis to do so or if you have given your consent to the processing or use of personal data concerning this matter, e.g., by means of registration, e.g., completing our contact us form or careers and recruitment forms. The table below sets out a summary of the personal data we will or may collect in the course of selling you products and services and/or acting and providing services to you on your behalf as a customer or client.

Personal data we will collect

your name, address, telephone number, email address, and IP addresses are processed;
information to enable us to check and verify your identity, e.g your date of birth, national insurance number, qualification registration numbers e.g CSCS, CCDO, CISRS, CPCS, ACAD, NPORS, or passport details;
electronic contact details, e.g your email address and mobile phone number;
information relating to the products or services in which you are enquiring about;
your financial details so far as relevant to your instructions, e.g the source of your funds if you are instructing on a purchase or services transaction.

Personal data we may collect depending on why you have engaged with us

your National Insurance and tax details;
your bank and/or building society details;
your credit reference status;
your full company details, position within the company;
the project, site management, service agreement, and contract details of a third-party client or customer;
the vehicle registration, waste transfer notices, and disposal permit requirements of individuals, clients, or customers;
details of your online presence, e.g LinkedIn profile, company website.

This personal data is required to enable us to provide our services to you. If you do not provide personal data we ask for, it may delay or prevent us from providing services to you.

How your personal data is collected

We collect most of this information from you directly. However, we may also collect information from:

credit reference agencies;
from publicly accessible sources;
directly from a third party, e.g: insurers, clients;
from a third party with your consent;
your bank or building society, another financial institution or advisor;
consultants we may engage in relation to your matter;
via our information technology (IT) systems; automated monitoring of our websites and other technical systems, such as our computer networks and connections, CCTV and access control systems, communications systems, email, and instant messaging systems including text message, Facebook Messenger, Teams, Zoom, and WhatsApp.

How and why, we use your personal data

Under data protection law, we can only use your personal data if we have a proper reason for doing so for example:

to comply with our legal and regulatory obligations;
for the performance of our agreements and contracts with you or to take steps at your request before entering into an agreement or contract;
for our legitimate interests or those of a third party; or
where you have given consent.

A legitimate interest is when we have a business or commercial reason to use your information.

Below explains in summary what we use (process) your personal data for and our reasons for doing so:

What we use your personal data for

To provide commercial services and products to you.

Our reasons:

for the performance of our service agreements and contracts with you or to take steps at your request before entering into an agreement or contract;
conducting checks to identify our clients and verify their identity;
screening for financial and other sanctions or embargoes;
other processing as necessary to comply with professional, legal, compliance, and regulatory obligations that apply to our business, e.g under health and safety regulation or rules issued by the Construction, Demolition, Environmental & Waste Recycling industries;
gathering and providing information required by or relating to audits, enquiries, or investigations by regulatory bodies;
ensuring business policies are adhered to, e.g policies covering security and internet use;
for our legitimate interests or those of a third party, i.e. to make sure we are following our own internal procedures in the delivery of services and products to you;
operational reasons, such as improving efficiency, training, and quality control;
for our legitimate interests or those of a third party, i.e to be as efficient as we can in the delivery of the services to you;
ensuring the confidentiality of commercially sensitive information;
for our legitimate interests or those of a third party, i.e to protect our intellectual property and other commercially valuable information;
statistical analysis to help us manage our practice, e.g in relation to our financial performance, client base, work type, or other efficiency measures;
for our legitimate interests or those of a third party, i.e to be as efficient as we can in the delivery of the services to you;
preventing unauthorised access and modifications to systems;
for our legitimate interests or those of a third party, i.e to prevent and detect criminal activity that could be damaging for us and for you as the individual, customer, or client;
updating client and customer records;
for the performance of our service agreements and contracts with you or to take steps at your request before entering into an agreement or contract;
for our legitimate interests or those of a third party, e.g making sure that we can keep in touch with our clients about existing and new services and products available;
ensuring safe working practices, staff administration and assessments;
for our legitimate interests or those of a third party, e.g to make sure we are following our own internal procedures and working efficiently in the way in which we deliver our services and products to you;
external audits and quality checks on current membership bodies, accreditations, and the audit of our accounts;
for our legitimate interests or a those of a third party, i.e., to maintain our accreditations so we can demonstrate we operate at the highest standards;
to comply with our legal and regulatory obligations.

We do not use your personal information to make ‘automated decisions which affect you.

Who we share your personal data with

We will not share your information with third parties unless this is part of the working requirements and or services agreed upon, which may include disclosure to the following:

government services or legal bodies, e.g HSE
other third parties where necessary to carry out your instructions
credit reference agencies;
our insurers and brokers;
external auditors, e.g in relation to the audit of our memberships or accounts;
our banks;
external service suppliers, representatives, and agents that we use to make our business more efficient, e.g disposal services, marketing agencies, or approved suppliers.

We only allow our service providers to handle your personal data if we are satisfied they take appropriate measures to protect your personal data. We also impose contractual obligations on service providers relating to ensure they can only use your personal data to provide services to us and to you.

We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations.

We may also need to share some personal data with other parties, such as potential buyers of some or all of our business or during a re-structuring. Usually, information will be anonymised but this may not always be possible. The recipient of the information will be bound by confidentiality obligations.

If you are an individual, customer, or client or have registered your details with us for a sales event, general inquiry, recruitment activities, website update, or newsletter, we may in the future send you further communications about future vacancies, forthcoming service, and product updates, scheduled events, social media updates and other information which we think might be relevant to you.

We rely upon the ‘legitimate interest’ we have in maintaining contact with our network to market our business in data protection law and your agreement for the purposes of the Privacy & Electronic Communications Regulations (which can be implied under these Regulations for former customers and clients). However, we will never share your information with third parties.

We will make it quick and easy to ‘opt out’ of future communications in every communication sent. If you already know that you don’t want to receive these communications, then you can opt-out now by emailing using the words in the email subject “opt-out” followed by your email address to mail@angliandemo.co.uk

Usage of cookies and IP tracking

In the context of our online service, cookies and tracking mechanisms may be used. Cookies are small text files that may be stored on your device when visiting our online service. Tracking is possible using different technologies. In particular, we process information using pixel technology and/or during log file analysis.

Technically required cookies

By technically required cookies we mean cookies without those the technical provision of the online service cannot be ensured. These include e.g. cookies that store data to ensure smooth reproduction of video or audio footage. Such cookies will be deleted when you leave the website. Cookies and tracking mechanisms that are technically not required

We use marketing cookies and tracking mechanisms. We only use such cookies and tracking mechanisms if you have given us your prior consent in each case. With the exception of the cookie that saves the current status of your privacy settings (selection cookie). This cookie is set based on legitimate interest.

General

By using marketing cookies and tracking mechanisms we and our partners are able to show you offerings based on your interests, resulting from an analysis of your user behaviour:

Statistics

By using statistical tools, we measure e.g., the number of your page views.

Please note that using the tools might include the transfer of your data to recipients outside of the UK or EEA where there is no adequate level of data protection pursuant to the UK. For more details in this respect please refer to the following description of the individual marketing tools:

Name: Google Analytics

Provider: Google Ireland Limited, Gordon House, Barrow Street Dublin 4, Ireland

Function: Analysis of user behaviour (page retrievals, number of visitors and visits, downloads), creation of pseudonymous user profiles based on cross-device information of logged-in Google users (cross-device tracking), enrichment of pseudonymous user data with target group-specific information provided by Google, retargeting, UX testing, conversion tracking, and retargeting in conjunction with Google Ads

Name: Google Tag Manager

Provider: Google Ireland Limited, Gordon House, Barrow Street Dublin 4, Ireland

Function: Administration of website tags via a user interface, integration of program codes on our websites

Name: Google Ads

Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland

Function: Placement of advertisements, remarking, conversion tracking

Further information is available at: https://adssettings.google.com/authenticated

Management of cookies and tracking mechanisms

You can manage your cookie and tracking mechanism settings in the browser and/or our privacy settings. Note: The settings you have made refer only to the browser used in each case.

Deactivation of all cookies

If you wish to deactivate all cookies, please deactivate cookies in your browser settings. Please note that this may affect the functionality of the website. Management of your settings with regard to cookies and tracking mechanisms not required technically in your privacy settings, you may withdraw the consent with effect for the future or grant your consent at a later point in time.

Social media platforms

Our Company uses multiple social media platforms to communicate updates on products and services provided within the United Kingdom.

The Company uses the video platform YouTube, which is provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“YouTube”). YouTube is a platform which allows the playback of audio and video files.

If you access a corresponding page, the embedded YouTube player will establish a connection to YouTube so that the video or audio file can be transmitted and played. In the process, data are also transmitted to YouTube as the responsible body. We are not responsible for the processing of this data by YouTube.

Further information concerning the extent and purpose of the collected data, on the further processing and utilization of your data by YouTube, on your rights and on your selectable data protection options can be found in the privacy policy of YouTube.

The Company uses the LinkedIn platform, which is provided by LinkedIn Ireland Limited, Wilton Pl, Dublin, Ireland (“LinkedIn”). LinkedIn is a platform which allows the playback of audio and video files, sharing of photos, and professional individual and Company profiles.

If you access a corresponding page, LinkedIn will establish a connection to individual profiles and pages. In the process, data are also transmitted to LinkedIn as the responsible body. We are not responsible for the processing of this data by LinkedIn

Further information concerning the extent and purpose of the collected data, on the further processing and utilization of your data by LinkedIn, on your rights, and on your selectable data protection options can be found in the privacy policy of LinkedIn.

The Company uses the Facebook platform, which is provided by Meta Ireland Limited, 4 Grand Canal Quay, Square, Dublin, D02 X525, Ireland (“Facebook”). Facebook is a platform which allows the playback of audio and video files, sharing of photos, instant messaging, and individual and Company information pages.

If you access a corresponding page, Facebook will establish a connection to individual profiles and pages. In the process, data are also transmitted to Facebook as the responsible body. We are not responsible for the processing of this data by Facebook

Further information concerning the extent and purpose of the collected data, on the further processing and utilization of your data by Facebook, on your rights, and on your selectable data protection options can be found in the privacy policy of Facebook.

The Company uses the Twitter platform, which is provided by Twitter Ireland Limited, 1 Cumberland St S, Fenian St, Dublin 2, D02 AX07 (“Twitter”). Twitter is a platform which allows the sharing of photos, instant messaging, and individual and Company information updates.

If you access a corresponding page, Twitter will establish a connection to individual profiles and pages. In the process, data are also transmitted to Twitter as the responsible body. We are not responsible for the processing of this data by Twitter.

Further information concerning the extent and purpose of the collected data, on the further processing and utilization of your data by Twitter, on your rights, and on your selectable data protection options can be found in the privacy policy of Twitter.

The Company uses the Instagram platform, which is provided by Meta Ireland Limited, 4 Grand Canal Quay, Square, Dublin, D02 X525, Ireland (“Instagram”). Instagram is a platform which allows the playback of audio and video files, sharing of photos, instant messaging, and individual and Company information profiles and pages.

If you access a corresponding page, Instagram will establish a connection to individual profiles and pages. In the process, data are also transmitted to Instagram as the responsible body. We are not responsible for the processing of this data by Instagram.

Further information concerning the extent and purpose of the collected data, on the further processing and utilisation of your data by Instagram (Meta), on your rights, and on your selectable data protection options can be found in the privacy policy of Instagram.

External links

Our product and services announcements and updates may contain links to internet pages of third parties, including social media platforms. Upon clicking on the link, we have no influence on the collecting, processing, and use of personal data possibly transmitted by clicking on the link to the third party (such as the IP address or the URL of the site on which the link is located) as the conduct of third parties is naturally beyond our control. We do not assume responsibility for the processing of personal data by third parties.

Security

Our staff and the companies providing services on our behalf, are obliged to confidentiality and to comply with the applicable data protection laws. We take all necessary technical and organisational measures to ensure an appropriate level of security and to protect your data that are administrated by us, especially from the risks of unintended or unlawful destruction, manipulation, loss, change, or unauthorised disclosure or unauthorised access. Our security measures are, pursuant to technological progress, constantly being improved.

Where your personal data is held

Information may be held at our offices, third-party agencies, service providers, representatives, and agents as described above (see ‘Who we share your personal data with’).

Some of these third parties may be based outside the European Economic Area. We have selected countries that are either approved for this purpose or are located where we are happy that the safeguards in place in that country to protect your information are appropriate. See below for more detail.

How long your personal data will be kept

We will keep your personal data for 6 years after we have finished providing services or products for you.

We will do so for one of these reasons:

to respond to any questions, complaints, or claims made by you or on your behalf as a client or customer;
to show that we treated you fairly and provided a proper standard of service;
to check for future conflicts of interest;
to keep records required by law.

We will not retain your data for longer than necessary for the purposes set out in this policy. Different retention periods apply for different types of data. For example, our recruitment and career activities, which is 6 months as stated in our Recruitment Privacy Policy or if the terms differ, they will be stated in our contracts or engagement letters/ terms of business.

When it is no longer necessary to retain your personal data, we will delete or anonymise it.

Transferring your personal data out of the EEA

Our company primarily delivers products and services to the United Kingdom. Should your service requirements require travel or support within the European Economic Area please contact mail@angliandemo.co.uk initially to discuss your requirements. To deliver services to you, it may be necessary for us to share your personal data outside the European Economic Area (EEA), e.g:

with your and our service providers located outside the EEA;
if you are based outside the EEA.

Where there is an international dimension to the matter in which we are providing a service to you, these transfers are subject to special rules under European and UK data protection law.

Your rights

You have the following rights, which you can exercise free of charge:

Access

The right to be provided with a copy of your personal data

Rectification

The right to require us to correct any mistakes in your personal data

To be forgotten

The right to require us to delete your personal data – in certain situation

Restriction of processing

The right to require us to restrict the processing of your personal data – in certain circumstances, e.g. if you contest the accuracy of the data

Data portability

The right to receive the personal data you provided to us, in a structured, commonly used, and machine-readable format and/or transmit that data to a third party—in certain situations

To object

The right to object:

at any time to your personal data being processed for direct marketing (including profiling);
in certain other situations to our continued processing of your personal data, e.g processing carried out for the purpose of our legitimate interests;
not to be subject to automated individual decision-making.

The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you.

For further information on each of those rights, including the circumstances in which they apply, please contact us on 01953 608050 or mail@angliandemo.co.uk or our Data Protection Officer (details below) or see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please:

submit a data subject request, which should be sent to our nominated Data Protection Officer;
email, call or write to our Data Protection Officer—see below: ‘How to contact us’; and let us have enough information to identify you e.g your full name, address, and client/ customer name in the subject field;
let us have proof of your identity and address (a copy of your birth certificate or passport and a recent utility or credit card bill); and
let us know what right you want to exercise and the information to which your request relates to.

We have appropriate security measures to prevent personal data from being accidentally lost, used, or accessed unlawfully. We limit access to your personal data to those who have a genuine business need to access it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses, and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

How to complain

We hope that we can resolve any query or concern you may raise about our use of your information. Should you have a complaint in the first instance please contact the Data Protection Officer on 01953 608050 or ross.buck@angliandemo.co.uk

Data protection rules also give you the right to lodge a complaint with a supervisory authority where you work, normally live, or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns or telephone: 0303 123 1113.

Changes to this privacy policy

This privacy policy was revised and published on 24th September 2024.

We may change this privacy policy from time to time and reserve the right to change our security and data protection measures in line with changes in current legislation, required updates within our industry or services, or GDPR requirements. When we update these terms, we will inform via our website and document revision changes.

How to contact us

Please contact us by post, email, or telephone if you have any questions about this privacy policy or the information, we hold about you.

Our Contact Details are shown below:

Anglian Demolition & Asbestos Limited
Anglian Business Centre
Westcarr Road
Attleborough
Norfolk
NR17 1AN

Our Data Protection Officer

Contact: Ross Buck

Email: ross.buck@angliandemo.co.uk

Main Number: 01953 608050

Do you need extra help?

If you would like this policy in another format (for example audio, large print, braille) please contact mail@angliandemo.co.uk or on the details above.